Delivering the System is more than just putting the system in place.It is also helping users to understand and feel comfortable with the system training and documentation.
10.1 Training
- Types of People Who Use a System
- User and Operator Functions
- Types of Training
- Training Aids
- Guidelines for Training
10.2 Documentation
- Considering the Audiences
- Types of Documentations
- User Helps and Troubleshooting
- Guidelines for Failure Messages
10.3 Information System Example
- Piccadilly System
10.4 Real Time Example
- Ariane-5
10.5 What this Chapter Means for You
Training and documentation should be planned and tracked from the project’s beginning. Training and documentation software should be integrated with the regular system software. All training and documentation modules and documents should take into account the varying needs of different audiences.
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